Return Policy
Effective Date: September 10, 2026
Last Updated: September 10, 2026
At Myelziva, customer satisfaction is important to us. We accept eligible returns within 30 days of receiving your order.
Return Eligibility
To qualify for a return:
- The item must be unused and in original condition
- The item must include original packaging
- The return request must be submitted within 30 days of delivery
- Proof of purchase must be provided
Items that show signs of wear, damage, alteration, or improper handling may not be eligible for return.
Return Process
To request a return, please contact our customer service team:
Email: service@myelziva.com
Phone: +4407428295109
Please provide your order number and explain the reason for your return. Our team will provide return instructions after reviewing your request.
Refunds
Once your returned item has been received and inspected, we will process your refund. Approved refunds will be issued to the original payment method.
Please note that processing times may vary depending on your payment provider.
Return Shipping
Customers may be responsible for return shipping costs unless the item received was incorrect, defective, or damaged upon arrival.
Exchanges
If you would like to exchange an item, please contact customer service. Exchanges are subject to product availability.